Massage Cancellation Policy
Cancellation Policy
For Sensual4UMassage
We understand that plans can change. To ensure fairness and consideration for all clients, we kindly request that you review and adhere to our cancellation policy below.
Notice Requirement
To cancel or reschedule an appointment, we require a minimum of 24 hours’ notice. Thishelps us offer the appointment slot to another client and respects the therapist’s preparation time.
To cancel or reschedule, please:
- Call us on 0800-433-2166, or
- Email us at info@sensual4umassage.co.uk ,or
- Use the online booking system.
Late Cancellation Fee
If a cancellation is made with less than 24 hours’ notice, the £25.00 deposit will be retained as a service charge. We appreciate your understanding that short-notice cancellations affect the therapist’s schedule and availability for other clients.
Emergency or Illness
In cases of emergency or illness, exceptions may be made at our discretion. A valid medical note may be requested for late cancellations under these circumstances.
Booking Confirmation
A £25.00 booking fee is required to confirm your appointment. Once received, your session
time and date will be reserved, and confirmation will be sent to you. We kindly request that
any changes to your booking be made at least 24 hours before the massage booked date.
We Appreciate Your Understanding
Our goal is to provide a high-quality, personalised experience for every client. Your cooperation helps us manage time effectively and maintain a smooth, respectful schedule for all.
Thank you for respecting this policy.